Home Care Questions

Asking the right Home Care questions

To make sure you are employing a home care agency that offers the level of quality care you need, it is important to ask the right questions.

How long has the agency been in business?
What levels of care does the agency provide?
Is the agency registered?
What is the agencies recruitment process?
Do they employ experienced caregivers?
Do they test employees on their knowledge of care?
Do they provide an extensive induction programme to all employees?
Do they perform extensive criminal and background checks on caregivers?
Do they check references?
How are caregivers trained and does the agency provide continuing education?
Are the caregivers supervised and how are caregivers evaluated?
Are the agency's employees friendly and helpful when you call?
How does the agency handle expenses and billing?
What funding sources does the agency accept?
Is a deposit required?
Will the agency coordinate the resources of medical equipment, healthcare providers and other professionals?
Does the agency provide a full assessment of the client's needs by a nurse or qualified professional? If so, is there a fee?
Will you receive a written care plan before service begins?
How are clients and caregivers matched?
What procedures does the agency have in place if a caregiver is late for a shift or is unable to attend due to illness, holiday, emergency?
Are there any limits on the types of services performed? If so, what are they?
When will service be provided?
Is the agency willing to meet your scheduling needs?
Is there a minimum number of hours for care services?
Is care available 24/7, if necessary?
How quickly can services begin?
How are problems addressed and resolved? Who should be contacted for requests, questions or complaints?

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